ZEROINSIGHT / Our approach
Work through the question, one part at a time.
Use these five steps to sort your information. Leave a field blank when you do not know yet; it may tell you what to check next.
01Frame the question
Name the subject, time frame and change. Separate the question from the answer you hope to find.
What am I actually trying to understand?
Lay out the records
Record sources and boundaries. A statement in the facts column still needs verification.
What can I point to and check?
Consider explanations
Write your interpretation as an interpretation. Include an alternative that could also fit the records.
What else could account for this?
Keep the unknowns visible
Identify missing information that matters. Keep it beside your current conclusion.
What might change my view?
Choose a next step
Pick one useful, feasible action. Revisit the conclusion when its grounds change.
What is worth checking first?
Try it
Try a card with a question of your own.
Start with one record you can check, then write down what you still do not know.